At Euro Global Services, we strive to provide high-quality services to our clients. However, we understand that sometimes things may not go as expected. Below is our refund policy for the services we offer, including branding, web development, and digital marketing:
1. Branding Services
- Refund Eligibility: A refund request can be considered if the initial design concepts provided do not meet the specifications outlined in the contract or agreed-upon brief.
- Refund Conditions: If the project has progressed beyond the initial concept phase and design work is underway, refunds will not be provided. We do offer revisions based on feedback to ensure your satisfaction.
- Revision Process: We provide up to [3] rounds of revisions for branding services. If you are not satisfied after the revisions, we can discuss options to address concerns or explore alternative solutions.
2. Web Development Services
- Refund Eligibility: Refunds are available if no work has been started on the project or if the client cancels before the project officially commences.
- Refund Conditions: Once development begins, refunds are not issued for the time, resources, or work already completed. Clients will receive access to all work done to date, and the remaining balance may be refunded minus any work already completed.
- Revisions: We offer up to [3] rounds of revisions during the development process. After that, any additional changes will be billed separately.
3. Digital Marketing Services
- Refund Eligibility: Refunds are not typically provided once the marketing campaign has started, as the services are time-sensitive and specific to your business needs.
- Refund Conditions: If, within the first [3] days of the service, the client feels the results are not aligning with agreed-upon goals, we will work to resolve the issue through strategy adjustments or provide a partial refund based on work completed.
- Campaign Performance: Digital marketing results vary depending on the platform and industry. No refunds will be issued based solely on performance metrics, as outcomes are influenced by factors outside our control.
General Terms:
- Cancellation Requests: If a client wishes to cancel a service, they must notify us in writing. Refunds will only be issued based on the progress of the project and any work completed up to the point of cancellation.
- Timeframe for Refunds: Any refund requests must be made within [3] days of service completion. Refunds will be processed within [10] business days of approval.
- Non-refundable Fees: Any non-refundable fees, such as domain registration, third-party software purchases, or advertising costs, will not be refunded.
We aim to provide high-quality and satisfactory services and will work closely with you to resolve any issues. If you have any questions or concerns about this policy, please contact us at +92 321 899 0027.
Thank you for choosing Euro Global Services.